About Delivery Time

Upon receipt of the order, you will receive order confirmation， we will have the item ready and ship the item within 15 days. A shenluostore.com team member will contact you with an order update or a tracking number.

About Shipping Methods and Fees

All items are shipped free of charge, so you only need to pay the price of the product and you can wait for the delivery, without considering other fees.

All packages are sent via United Parcel Service and require a signature upon delivery.

About Returns

If you find any quality problems or wrong shipments after receiving the goods, please notify us within 48 hours, and we will negotiate with you to choose a reasonable solution. Returns initiated for other reasons, you need to bear the return postage.

About Exchange

You can contact us to apply for a replacement. After the application is confirmed, you will be responsible for the shipping cost of returning the item, and we will bear the shipping cost after the replacement.